Play Panda

​Return and Refund Policy is a follows:

Our goal is to ensure a straightforward and transparent return and refund process for your convenience and satisfaction. Below are the details of our policy.

Contact Information

For questions about returns and refunds, please contact our customer service via:

• Email: support@playpandastore.com

• WhatsApp: https://wa.me/12109539970

• Address: 1228 Cornerway Blvd San Antonio Texas 78219 United States

Return Window

Customers in the US can return products within 20 days of delivery. Exchanges are only accepted for items that are damaged or incorrectly shipped by us. All returns are handled on a case-by-case basis.

Return Instructions

1. Return Notification: To initiate a return, contact our customer service at support@playpandastore.com with your order number and contact information.
2. Return Authorization: After reviewing your return request, we will provide detailed instructions and, if applicable, a prepaid shipping label. The customer is responsible for downloading and printing the label.

Packaging and Shipping

1. Safely pack the item in the original packaging with all labels and tags attached.
2. Include the return authorization form.
3. Download and print the return label provided in our email (if provided by us).

Return Costs

• For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any way.
• For Customer Remorse (Change of Mind): Customers are responsible for arranging and covering the cost of return shipping if the product was correctly delivered.

Specific Return and Refund Conditions

• Returns Due to Change of Mind: If you change your mind, you may return the product within 20 days of delivery, provided it is unused, undamaged, and in its original packaging. Customers are responsible for the cost of return shipping.
• Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Play Panda will cover the return shipping costs and provide a replacement product or a refund.
• Damaged Goods: If the product arrives damaged, please send us photos of the damage within 3 days of delivery. We will assess the situation and cover the return costs if necessary.
• Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
• Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
• Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Policy for Damaged or Defective Goods

Upon receiving damaged or defective goods, contact our customer service within 3 days of delivery with photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for Non-Damaged Goods

If you change your mind and no longer want the product, you may return the unused, undamaged product within 20 days of delivery in the original packaging. Contact us via email to initiate the return and include the return authorization form.

Download and print the shipping label, and send the item to: 1228 Cornerway Blvd, San Antonio, Texas 78219 United States.

If the product value is over $75, we recommend using a reliable shipping service with insurance.

Timelines

• Return Window: Returns must be reported and shipped within 20 days of receiving the product.
• Return Processing: After receiving and inspecting the returned item, we will process the refund within 15 days. You will receive a confirmation email.
• Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
• Refund Period: After the return is approved, it takes up to 15 days to process the refund to the original payment method.
• Refund Methods: Refunds are made to the original payment method used at the time of purchase.

Return Address

Send all returns to:
1228 Cornerway Blvd, San Antonio, Texas 78219 United States

Restocking Fee

• No Restocking Fee: playpandastore.com does not charge a restocking fee for any returns that meet our return criteria.

Legal Rights

This policy does not affect any applicable legal rights.